HouseMark offers a free voluntary approach to tenant and resident satisfaction measurement for the social housing sector. It provides social housing landlords with the means to compare satisfaction results. STAR (Survey of Tenants and Residents) was launched in July 2011 after wide consultation and is available for use by any social landlord. This is the second report to analyse STAR results and is based on surveys conducted by 137 organisations in the 2012/13 financial year.
Uploaded 3 years ago in Resident Satisfaction Surveys