SUSTAINABLE HOUSING ASSET RESOURCE EXCHANGE

Toronto Housing Company Tenant Feedback 2000

Toronto Housing Company Tenant Feedback 2000

Toronto Housing Company's (THC) first tenant survey undertaken in 2000. In an effort to move towards more accountable service delivery, the Senior Management Team of the THC implemented a more rigorous performance management process throughout the organization. The approach taken for the study was to develop a self-report questionnaire that was mailed to residents.

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Uploaded 3 years ago in Resident Satisfaction Surveys